When it comes to managing contact centres, the ability to adapt and react as quickly as possible to situations is highly important to deliver exceptional, personalised service. ContactWorld’s Real-Time Administration Suite gives you the capacity and the tools to be proactive when you deliver service.
Watch the demo on NewVoiceMedia’s ContactWorld Real-Time Administration Suite to see:
- How you can set up dashboards and views to simplify management
- How ContactWorld’s tools allow you to make quick and simple changes in real-time
- Call monitoring and agent control in action