More satisfaction. Better engagement.
Use the power of the information you hold to connect all your customers’ activity with the right person in your organisation, regardless of channel, from first touchpoint until resolution. Reap the rewards with greater customer satisfaction, reduced churn and impressive customer advocacy.
With complete contact visibility from screen pops, dynamic routing, self-serve IVRs, call recording and post call surveying, NewVoiceMedia for Service enables a more efficient, personalised and rewarding experience for both your customer and your agents.
You can achieve:
- A consistent personalised service regardless of channel, driving customer satisfaction and reducing churn
- Empowered agents that are where your customers are and who understand customer needs
- Speedier and easier contact resolution, driving customer loyalty and advocacy
Additional modules are available that extend the capability of NewVoiceMedia for Service. For further information download NewVoiceMedia for Service Datasheet.