With the IVR accounting for as much as 30-40% or more of a call, how calls are handled through them is more than worthy of your attention. Developments in technology are enabling businesses to deliver truly personalised experiences by intelligently and dynamically routing calls with the IVR.
Download our whitepaper to find out:
- How to truly personalise every service interaction
- How to reduce the number of calls you receive with your IVR
- How to serve better while reducing your operational costs