Salesforce and NewVoiceMedia can take a great omni-channel contact centre, handling multiple customer communication channels on a single interface and take it one step further, by adding the ‘Internet of Things (IoT)’.
In this Insight document, find out:
- How NewVoiceMedia accommodate the Internet of Things (IoT)
- What machines and information could be processed in the contact centre
- How it all works and what you can achieve