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Do customers expect even small businesses to provide a 1-800 number for support? The answer is a resounding “yes,” but it can be hard to find a cost-effective system that just works and is easy to train your staff on. Phone support doesn’t have be daunting. Get tips from the experts on finding the perfect telephony solution for your business.

Join, NewVoiceMedia, and Customer Service Lab as we decode buzz-worthy terms like screen pop, call recording, click-to-dial, softphone and many more. After this webinar you’ll be able to identify different types of telephony partners, find tools that will help your agents make calls from their desktop, analyse the impact of the phone channel and deliver an enterprise call centre experience for your small business.

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