Come hear industry experts discuss the convergence of customer engagement centres and field service and how this can get you ahead of the competition
Customer service expectations have changed. Your customers are omni-channel, connected 24/7 and expect you to be too. Customers expect a consistent, seamless experience from an intelligent contact centre interaction to an agile field service delivery. If these standards aren’t met, users are quick to flee to a competitor.
Moderated by Forrester Research, join Salesforce®, NewVoiceMedia and ClickSoftware while they discover how an integrated customer service solution can help you gain greater visibility through all stages of your service cycle.
Find out how to deliver a contextual and personalised service to their customers.
- Deliver pain free customer service
- Proactively engage customers for service
- Personalise customer service interactions
- Accelerate service delivery