About the presenter:
Rick DeLisi, Senior Director and co-author of The Effortless Experience, CEB
Rick DeLisi, Senior Director and co-author of The Effortless Experience, CEB. Drawing on more than 20 years of experience, Rick tackles these challenges in addition to offering solutions in key topic areas including how to effectively manage social media, building communications strategies to drive measurable business results, enhancing the customer experience while continuing to reduce operating costs and boosting customer loyalty in an increasingly competitive marketplace.
In this webinar, you will learn how to:
- Boost self-service channel “stickiness” by guiding customers to low-effort resolution paths
- Head off the next likely issue through next issue avoidance.