By integrating your phone system with your Salesforce CRM, your service organization can dramatically improve customer care.
You will be able to route incoming service calls to the right agent and help your agents resolve problems more quickly by providing them with information about the caller.
During this webinar you will see a live demonstration of NewVoiceMedia ContactWorld for Service and learn how Salesforce and NewVoiceMedia can help you improve fist contact resolution rates and drive down handle times.
You will learn how to:
- Provide automatic screen pops with caller information
- Use Salesforce data to dynamically route calls
- Route based on case owner
- Implement post-call surveys
- Use call recording and quality assurance
- Improve service levels with native Salesforce reporting