Serial switchers strikes again
How the billion dollar customer service problem prevails
Businesses are losing $62 billion per year through poor customer service – up more than $20 billion since our research discovered in 2013. This cash is transferred out of pockets of companies offering poor customer service into the hands of competitors.
This research has reaffirmed the significance of customer service to company profits and that importance is on the rise. Customer satisfaction is down and people’s willingness to jump ship is skyrocketing.
Download our research to find out:
- The main reasons consumers are jumping ship
- What puts consumers off from contacting businesses with their issues
- What happens to relationships with customers when they receive great service
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