Harness the power of Salesforce CTI integration for great conversations
We’ve placed Salesforce CTI integration at the very heart of our cloud-based call centre software. This lets your people create exceptional customer experiences that help serve better and sell more. Our contact centre solution’s seamlessly integrated for unrivalled access to your rich customer data. Give your teams what they need to get more personal, make more connections and work more effectively on every channel.
More than just a cloud telephony platform, NVM has full omni-channel support, with access to complete engagement histories, no matter where. Your people will always see all the details that make conversations personal. Dynamic conversation routing sends every query to the right person asap, giving everyone the VIP treatment. And prioritised call lists free your sales teams to focus on what they do best – which can improve sales efficiency by 200%.
Unleash your people’s full potential
Deep Salesforce CTI integration and a simple interface release your people from tech concerns. They just get the right tools and the right data when they need them. They can concentrate on making every conversation personal. Our pioneering open CTI means unparalleled data customisation – so your people instantly see every data field they need and nothing they don’t. They can act intuitively and let conversations just flow.
Top Salesforce integration for better returns
The best help you can give your people is to clear their path and point them at their target. Unparalleled Salesforce integration simply slides the data they need right in front of them. Increased effectiveness means a better ROI on your Salesforce spend. Plus automated activity logging lets you manage and optimise performance and ROI as you go. And our contact centre solution’s designed to scale up smoothly – seamlessly linked cloud-based systems end the
need to tamper with infrastructure. Just pull the trigger and you’re ready to go.