Make personal calls work hard
Make every conversation a personal service. Dynamic call routing, intelligent IVR and omni-channel capabilities mean customers reach the right place right away. Deep Salesforce® integration means complete engagement histories, from every channel. Solve problems first time, smooth tricky conversations and add insight to everyday queries, creating customer experiences that set you apart.
Make clear connections
Customers feel better served when they feel truly heard. With omni-channel capability and unparalleled communication infrastructure, crystal-clear voice calls let you handle crucial moments effortlessly. Make every customer feel like a VIP, across every channel.
Help everyone get it right, every time
NVM’s integrated tools help make best practice your only practice, always. Conversation Analyzer automatically transcribes and analyses recordings to see how your people are handling hot calls. Activity tracking and management tools help you identify, emulate and spread successful approaches. And gamification module can get everyone pushing themselves to hit best practice on every call.
HOW WE'VE HELPED...
Paysafe’s new global customer support centre achieves 20% efficiency uplift with NewVoiceMedia
“Our contact centre never goes to sleep. We serve a global audience – that means the accessibility and flexibility of languages and time is very complex.”
SEE HOW WE CAN HELP YOU
Discover how we help shape great conversations.