We leverage the power of the cloud using our unique technology to personalise the customer journey through the contact centre.
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Computer Telephony Integration (CTI) provides better customer experience by embedding your contact centre technology with your customer data.
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Integrate Salesforce with your communication channels for better sales, marketing and customer support.
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We guarantee 99.999% availability and are the only cloud contact centre provider to publish performance data.
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Drive sales figures and effective marketing campaigns with a solution that frees the sales team from their desks and targets customer communications.
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Move on from your initial telephone system to a more sophisticated solution that delivers the calling experience your customers want.
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Customers are at the heart of what you do, so having a contact centre solution that delivers a personalized customer experience is vital.
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Moving everything to the Cloud could seem like a scary prospect but with NewVoiceMedia we offer a step-by-step approach to Cloud-based contact centres.
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Bring sales and marketing closer together to measure, monitor and execute campaigns with greater precision. Track activity levels, conversion ratios and campaign ROI to give greater insight into the effectiveness of the sales and marketing process.
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Great customer service is hard to imitate. ContactWorld for Service allows you to personalise customer interactions and differentiate your brand around customer service excellence whatever channel your customer chooses.
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For organisations with field-based teams mobile call recording is an invaluable tool. Complaint resolution and training is made easy with a complete record of calls made. And if you're using Salesforce CRM, calls are logged against your leads and contacts.
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Providing a seamless integration to Salesforce CRM, ContactWorld for Salesforce is an out of the box solution that unifies access to valuable customer data across an organisation.
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ContactWorld for Disaster Recovery is a cloud solution that works alongside your existing technology, enabling your call centre to run smoothly in all eventualities.
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Simply and easily take processing credit card payments out of scope of your PCI DSS accreditation by implementing ContactWorld for PCI. A fast and flexible solution from a PCI Level 1 accredited supplier.
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Interactive Voice Response (IVR) technology gets a bad press. Poor experiences with endless menu options, confusing navigation and stilted messages have left a lasting impression with the customer, but now is the time to change that with NewVoiceMedia's IVR solutions.
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