If you are viewing this icon, Download the current Flash player.
Find out about our hosted telephony solutionFind out about Speakserve - pay as you go conference callsCheckout the 3rd party solutions we integrate with..ContactWorld Free Trial
Our product portfolio

How to contact usNewVoiceMedia helps businesses of all sizes to remove the frustrations of poor call handling, at an affordable cost.

Smaller businesses can take advantage of a sophisticated telephony solution that identifies callers, prioritises and routes them effectively.

Larger companies operating a call centre can take advantage of a more flexible system that doesn’t require specialist expertise or months of time to implement or adapt.

NewVoiceMedia’s telephony solution is delivered using cloud-based technology, which provides the functionality of an on-premise solution at a fraction of the price.

 

ContactWorld for Salesforce SUMMER PROMOTION.  50% discount on all orders placed before July 31st 2010.  Click here  for more details.

ContactWorld for Salesforce 

ContactWorld for Salesforce
ContactWorld for Salesforce brings truly integrated telephony to Salesforce CRM. NewVoiceMedia's business telephony solution enables Salesforce customers to seamlessly run their entire customer service business in the cloud. 

 Start a career at NewVoiceMedia

Start a Career at NewVoiceMedia
Join us and help alter the face of business telephony.

Earn rewards with the NVM Referral Program  

NewVoiceMedia Referral Programme 2010
Refer a potential customer to us and you could earn thousands...
 

 

   

Jonathan GrantJust as Google and Amazon have transformed the business worlds in which they operate, the world of telephony is being transformed in a similar way. For the first time in history, End Users or Service Providers can now set-up and operate a contact centre without any hardware, software or capital expenditure.

When BT signed their reseller agreement with us they didn't write a cheque for hundreds of thousands of pounds or dollars; we enabled them to share the platform with Tesco, Thomas Cook and Parcelforce among many others to deliver services to their clients.

We do this from our application hubs around the world, and we do it a fraction of the price of traditional solutions.

We enable the end user to configure their own solutions, there's no need for expensive hardware, consultants or systems integrators. We can work as a stand alone solution, or we can enhance your existing telephony investment. Even more frightening to the traditional hardware supplier, or old wave vendor to the Telco community, is how everything now happens at Internet speed.

If you find any of this exciting or want to discuss how we can help your organisation, please do call me. We are looking for partnerships, and ways of letting people know that the world has changed. We are part of the revolution and it is a fun place to be.

NB To see a video showing all the above in action click here!

Jonathan Grant CEO NewVoiceMedia

aqa 

"The flexibility, scalability and cost effectiveness of the NewVoiceMedia service helps us deal with a huge spike in calls every summer during the examination season." 

Thomas Cook 

"We have been using NewVoiceMedia for over 4 years now and are delighted with it. Last summer we moved our contact centre over a weekend and the one thing I did not have to worry about was NewVoiceMedia."

Royal Mail The Royal Mail Group is NewVoiceMedia's longest standing customer. It now has over 50 virtual centres managed by the customer from a single location, and we enable them to take over £100,000 a day in credit card payments.
Wokingham Direct Call Wokingham Borough Council replaced an ageing premise-based system when setting up its Wokingham Direct call centre initiative. Just two weeks after placing the order they went live...
BT BT resell the ContactWorld solution to corporate entities such as the Royal Mail...and use it themselves for some of their call centres.
 More testimonials...
More clients and testimonials

 

                     

Take your next step