- Scale up with ease
- No cap-ex, no maintenance costs
- Customise as you grow
Written by ContactBabel, this guide covers why cloud computing is hot, drivers for cloud solutions, implementation, use and the market landscape.
DMG Consulting provide contact centre market analysis. This 2012 reprint covers ROI and other considerations when moving to a cloud-based contact centre.
In the rapidly maturing cloud contact centre market, Gartner analysis is a valuable aid to your decision making.