Today’s competitive battlefield is service

makepositive by makepositive

The customer service landscape today has become a battleground, with customer experience being the key differentiator for brands fighting for market share. Companies that master the customer service arena are leading the charge in building long-term advocacy and ultimately profitable … View full article

Posted in: Customer Service, News & Events
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Sustainable competitive advantage is dead: Customer experience and innovation are key differentiators

by Tim Pickard

‘Sustainable competitive advantage’ has been at the forefront of business strategy for many years. But all good things come to an end, and Professor Michael Porter’s theory was declared officially ‘dead’ last year. Now there’s much debate about whether the … View full article

Posted in: Customer Service
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How Platform Black has transformed its sales business with NewVoiceMedia

by Nicola Brookes

Award-winning alternative finance company Platform Black has transformed its sales operation with NewVoiceMedia’s cloud contact centre technology. The business deployed ContactWorld for Sales and Marketing with Salesforce integration to drive sales effectiveness and has traded over £80m in less than … View full article

Posted in: News & Events, Sales
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XSLT by CarLake