SpareFoot scales for success with NewVoiceMedia and Twilio

Twilio by Twilio

SpareFoot knows how to multitask. This past April, it served a record number of users looking for storage facilities, matching them with the right price and vendor. In the midst of this season, SpareFoot was planning the next iteration of … View full article

Posted in: News & Events
Tags: | | | | | | | | | | Leave a comment

You. NewVoiceMedia. Hang Up Happy.

by Nicola Brookes

After months of counting down, the world’s largest software event is finally here – and we had an amazing first day! With more than 137,000 registrants, 1,450 sessions and 400+ partners, Dreamforce is absolutely buzzing with innovation, back-to-back events, fun, … View full article

Posted in: Call Centre Technology, Cloud Computing, News & Events
Tags: | | | | | | | Leave a comment

NewVoiceMedia to showcase omni-channel contact center solutions at Dreamforce

by Nicola Brookes

We’re counting down to the biggest cloud conference of the year! With over 1,400 expert-led sessions, hundreds of networking events on the schedule and 130,000 industry visionaries, product gurus and world leaders set to attend, Dreamforce really does offer something … View full article

Posted in: News & Events
Tags: | | | | | | | | | | Leave a comment

Hear how Wowcher has wowed its customers, at Customer Contact Expo

Wowcher by Wowcher

By Samantha Tomlinson, Head of Customer Service Head of Customer Service Customer Contact Expo, the UK’s largest event for the customer contact and customer service industry, is now just days away, and I’m looking forward to joining some of the … View full article

Posted in: Customer Service, News & Events
Tags: | | | | | | | | Leave a comment

The essential guide to Dreamforce for the service professional

by Nicola Brookes

Today’s customer is changing the world of customer service. They’re using more contact channels, will switch businesses following an inadequate experience and even take their revenge online. Companies need to harness the power of cloud technology to allow them to … View full article

Posted in: Customer Service, News & Events
Tags: | | | | | | Leave a comment

What a giraffe can teach you about customer service strategy

CEB by CEB

By Chris Herbert Everyone loves a happy ending to a story, especially when the main character is a child who has lost their favourite stuffed animal giraffe named Joshie. Even the most cynical reader will smile and pay attention to how … View full article

Posted in: Customer Service, News & Events
Tags: | | | | | | | Leave a comment

NewVoiceMedia nominated for Customer Contact Expo Best Product on Show Award

by Nicola Brookes

NewVoiceMedia is pleased to report that ContactWorld for Service has been nominated for callcentre.co.uk’s Customer Contact Expo Best Product on Show Award. We’re incredibly proud of our integrated multi-channel cloud contact centre solution and look forward to showcasing it at … View full article

Posted in: Call Centre Technology, News & Events
Tags: | | | | | | | | | | 1 Comment