How Platform Black has transformed its sales business with NewVoiceMedia

by Nicola Brookes

Award-winning alternative finance company Platform Black has transformed its sales operation with NewVoiceMedia’s cloud contact centre technology. The business deployed ContactWorld for Sales and Marketing with Salesforce integration to drive sales effectiveness and has traded over £80m in less than … View full article

Posted in: News & Events, Sales
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Customer service: Customers have emotional baggage too

CEB by CEB

By Chris Herbert By Chris Herbert 92% of customers have interacted with the firm before they talk to a rep; acknowledging this and resolving any outstanding issues will improve customer service The customer relationship is the foundation of any customer service … View full article

Posted in: Customer Service, News & Events
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Top 20 customer service quotes and what you can learn from them

by Nicola Brookes

Sometimes you can find greater wisdom in words than in statistics. Facts and figures tell you part of the story, but words can sum an idea up effortlessly. And when it comes to customer service, there’s no shortage of wisdom … View full article

Posted in: Customer Service, News & Events
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