You want to be customer obsessed? Deliver memorable customer moments

by Bluewolf

By Mark Forman, Senior Technical Instructor Take a moment and think about your greatest memories. Chances are, you just recalled specific, vivid moments in your life that stood out from ordinary experiences. Your customers’ experiences with your brand are the … View full article

Posted in: Customer Service
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Customer service: the metrics you should be addicted to

CEB by CEB

If you’re going to become addicted, make sure it’s to something healthy By Pete Slease Customer service teams have their fair share of “metric-holics”; people who understandably become addicted to the office’s big electronic notice boards, where they watch the service … View full article

Posted in: Customer Service
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How CFOs plan to deliver on 2014 expectations [Infographic]

FinancialForce by FinancialForce

The CFO Alliance’s Annual CFO Sentiment and Planning Report – ‘How CFOs Plan to Deliver on Optimistic 2014 Company Performance Expectations’ - echoes a new era of CFO involvement. Conducted in November and December 2013, the survey includes 500 responses from … View full article

Posted in: News & Events
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Maximising your Dreamforce experience

by Nicola Brookes

The countdown is on. It’s now just 68 days until the world’s largest vendor-led technology event of the year! Yes, Dreamforce is just around the corner, and with more than 130,000 industry visionaries, product experts, and world leaders set to … View full article

Posted in: Cloud Computing, News & Events
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Are you ready to re-invent your company’s future?

by Steven Van Belleghem

Many companies find themselves at a crossroads. The next few years will decide which business models will survive and which will undergo sweeping changes. Technological evolution, the modern consumer and the total market compels us to answer that one crucial … View full article

Posted in: Customer Service, News & Events
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