How PhotoBox has enhanced its customer experience with NewVoiceMedia

by Nicola Brookes

PhotoBox, Europe’s leading online digital photo service, has made sure that its 30 million+ members get the same personalised, unique, customer experience when they call as they do when they’re online, with NewVoiceMedia’s ContactWorld for Service solution. In this video, … View full article

Posted in: Customer Service, News & Events
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When good beats best: Three tips for delivering an effortless customer experience that meets expectations

by Tim Pickard

Everyone knows that poor customer experiences negatively impact customer loyalty, brand image and an organisation’s bottom line. With this in mind, businesses strive to not just meet, but exceed customer expectations. According to Forrester Research, Inc., more than half of … View full article

Posted in: Customer Service, News & Events
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SpareFoot scales for success with NewVoiceMedia and Twilio

Twilio by Twilio

SpareFoot knows how to multitask. This past April, it served a record number of users looking for storage facilities, matching them with the right price and vendor. In the midst of this season, SpareFoot was planning the next iteration of … View full article

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You. NewVoiceMedia. Hang Up Happy.

by Nicola Brookes

After months of counting down, the world’s largest software event is finally here – and we had an amazing first day! With more than 137,000 registrants, 1,450 sessions and 400+ partners, Dreamforce is absolutely buzzing with innovation, back-to-back events, fun, … View full article

Posted in: Call Centre Technology, Cloud Computing, News & Events
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NewVoiceMedia to showcase omni-channel contact center solutions at Dreamforce

by Nicola Brookes

We’re counting down to the biggest cloud conference of the year! With over 1,400 expert-led sessions, hundreds of networking events on the schedule and 130,000 industry visionaries, product gurus and world leaders set to attend, Dreamforce really does offer something … View full article

Posted in: News & Events
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