This week, we’re excited to be exhibiting at ACCE 2013! Presented by ICMI, ACCE is a premier global gathering for the contact centre industry and an essential forum for networking and sharing of proven best practices. Held in Seattle, WA, … View full article
Last week we were really excited to be exhibiting at salesforce.com’s annual Customer Company Tour in London. Replacing the previous Cloudforce moniker, the event brought together leading Salesforce partners, customers, prospects, technology innovators and thought leaders, to share ideas, discuss … View full article
Woody Allen once said, “80 percent of success is just showing up.” To that I would add, “80 percent of customer service is just being nice.” This fits in well with my recent focus on the simplicity of customer service. … View full article
There is a lot of buzz and excitement about WebRTC at the moment. It potentially opens up new ways of communicating and exciting possibilities which we believe will be very important for the contact centre. Before I go into the … View full article
Last week I chatted to NewVoiceMedia’s new apprentice Lee Herbert, a mover and shaker supreme in the IT scene. Having taken the heat in the kitchen as chef’s assistant, and branched out as a tree surgeon, Lee’s now found his … View full article
Last weekend, account executive Andrew Crowe successfully completed the 26.2-mile Brighton Marathon for Cancer Research UK – crossing the finish line in four hours 21 minutes. And there will be more aching legs on Monday at NewVoiceMedia, as Matthew Durrant … View full article
So, here’s a strangely titled piece in a recent issue of The Spectator: “In praise of rude nerds. The best helpline operatives have the social skills of a breeze-block, but they know their stuff”. Oh dear, here we go. In … View full article
NewVoiceMedia account executive Andrew Crowe will be running the 26.2-mile Brighton Marathon on Sunday for Cancer Research UK. I chatted to him to find out about his progress so far and how he’ll be motivating himself on the big day. … View full article
Would you rather work with people who hate what they are doing, or people who love what they are doing? Obviously, it is more enjoyable to be around those who love what they are doing – their enthusiastic attitude is … View full article
Last week we had another successful two days of ShipIt. As usual, we started with a few preliminary meetings to go over the guidance, start planning some ideas and form the teams. On the first day (Wednesday), we had a fairly … View full article
