Don’t make your customers abandon you

Steve Morrell by Steve Morrell

The recent ContactBabel report, ‘The 2014 UK Contact Centre Decision-Makers’ Guide’ contains a chapter on call-back, routing and queue management, which is sponsored by NewVoiceMedia. This section of the report investigates how contact centres are handling the initial voice contact … View full article

Posted in: Call Centre Technology
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Create a customer experience that builds loyalty

by Lisa Ford

In the best of all worlds, happy customers mean loyal customers. Loyal customers talk, create buzz and can be an advocate that leads to more customers. Customers want an exceptional experience and will quickly switch to another company to get … View full article

Posted in: Customer Service
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NewVoiceMedia announces sponsorship of Salesforce Essentials Tour APAC

by Nicola Brookes

NewVoiceMedia is proud to be sponsoring the Salesforce Essentials Tour across Asia Pacific over the next four weeks – be sure to come and see us! Whether you’re attending in Singapore, Melbourne, Sydney, Brisbane or Auckland, save a seat and … View full article

Posted in: News & Events
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100% is not enough to impress with customer service quality. You need 120%

by Ron Kaufman

When a company reaches the top, does customer service quality still matter? Industry leaders tend to think so. I recently organized a service benchmarking visit to Singapore for 22 Korean sales and service trainers. In seven days we visited 23 … View full article

Posted in: Customer Service, News & Events
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NewVoiceMedia announces Gold Sponsorship of Salesforce World Tour NYC

by Nicola Brookes

NewVoiceMedia is proud to be a Gold Sponsor of Salesforce World Tour NYC on Wednesday, November 19th. Join us at Jakob J Javits Convention Center and see how you can connect your apps, devices, and customer data, all with one … View full article

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How PhotoBox has enhanced its customer experience with NewVoiceMedia

by Nicola Brookes

PhotoBox, Europe’s leading online digital photo service, has made sure that its 30 million+ members get the same personalised, unique, customer experience when they call as they do when they’re online, with NewVoiceMedia’s ContactWorld for Service solution. In this video, … View full article

Posted in: Customer Service, News & Events
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XSLT by CarLake