What a giraffe can teach you about customer service strategy

CEB by CEB

By Chris Herbert Everyone loves a happy ending to a story, especially when the main character is a child who has lost their favourite stuffed animal giraffe named Joshie. Even the most cynical reader will smile and pay attention to how … View full article

Posted in: Customer Service, News & Events
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NewVoiceMedia nominated for Customer Contact Expo Best Product on Show Award

by Nicola Brookes

NewVoiceMedia is pleased to report that ContactWorld for Service has been nominated for callcentre.co.uk’s Customer Contact Expo Best Product on Show Award. We’re incredibly proud of our integrated multi-channel cloud contact centre solution and look forward to showcasing it at … View full article

Posted in: Call Centre Technology, News & Events
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NewVoiceMedia to deliver service excellence at Dreamforce 2014

by Nicola Brookes

Dreamforce, the world’s largest technology conference hosted by salesforce.com, is obsessed with creating an “attendee first” experience for all 130,000 of its guests in San Francisco next month. To help them achieve that objective, NewVoiceMedia has been selected for the … View full article

Posted in: News & Events
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Making CRM implementation and process updates as smooth as possible

Amanda McDonald by Amanda McDonald

While CRM implementation is often transformative to an organization’s success, it can be challenging for employees to learn how to successfully operate the new software and then adopt new procedures and business processes. Here are five tips for making the … View full article

Posted in: News & Events, Platform, Sales
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You want to be customer obsessed? Deliver memorable customer moments

by Bluewolf

By Mark Forman, Senior Technical Instructor Take a moment and think about your greatest memories. Chances are, you just recalled specific, vivid moments in your life that stood out from ordinary experiences. Your customers’ experiences with your brand are the … View full article

Posted in: Customer Service
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