News & Events  


How to include customers in the sales process

Shift CRM by Shift CRM

While Salesforce is often associated with tracking leads, managing contacts and deploying marketing campaigns, it has the potential to be utilized in a more unique way. In many respects, customers are the best sales people. There’s no denying the value that experienced sales professionals bring … View full article

Posted in: News & Events, Sales
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NewVoiceMedia announces sponsorship of Salesforce Essentials Tour APAC

by Nicola Brookes

NewVoiceMedia is proud to be sponsoring the Salesforce Essentials Tour across Asia Pacific over the next four weeks – be sure to come and see us! Whether you’re attending in Singapore, Melbourne, Sydney, Brisbane or Auckland, save a seat and … View full article

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100% is not enough to impress with customer service quality. You need 120%

by Ron Kaufman

When a company reaches the top, does customer service quality still matter? Industry leaders tend to think so. I recently organized a service benchmarking visit to Singapore for 22 Korean sales and service trainers. In seven days we visited 23 … View full article

Posted in: Customer Service, News & Events
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NewVoiceMedia announces Gold Sponsorship of Salesforce World Tour NYC

by Nicola Brookes

NewVoiceMedia is proud to be a Gold Sponsor of Salesforce World Tour NYC on Wednesday, November 19th. Join us at Jakob J Javits Convention Center and see how you can connect your apps, devices, and customer data, all with one … View full article

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How PhotoBox has enhanced its customer experience with NewVoiceMedia

by Nicola Brookes

PhotoBox, Europe’s leading online digital photo service, has made sure that its 30 million+ members get the same personalised, unique, customer experience when they call as they do when they’re online, with NewVoiceMedia’s ContactWorld for Service solution. In this video, … View full article

Posted in: Customer Service, News & Events
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XSLT by CarLake