News & Events  


Top ten customer service strategies

by Shep Hyken

NewVoiceMedia and Shep Hyken hosted a webinar this week to review critical findings from the Nation of Serial Switcher report, to understand why over $41 billion of revenue was lost last year due to poor customer experiences and how this … View full article

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Exploring the cost of bad customer experiences

by Nicola Brookes

We recently uncovered new research findings that US businesses are losing $41 billion of revenue each year as customers switch due to poor service. And with a third of consumers leveraging their online presence following an inadequate experience, the true … View full article

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What are predictions good for?

by Martin Hill-Wilson

Enthusiasm for the arrival of a New Year habitually produces irrational behaviour. We promise to change personal behaviour only to discover that habits are more entrenched than a mere promise to ourselves. Equally, we peer into the future imagining we … View full article

Posted in: Call Centre Technology, Customer Service, News & Events
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A new world record set at Dreamforce

by Paul Turner

Dreamforce was a great success for NewVoiceMedia, and this year it was the setting for a new world record – the fastest ever contact centre build! On 20th November, our team worked alongside Twilio and Salesforce to build a fully … View full article

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Dreamforce begins!

by Nicola Brookes

After months of counting down, Dreamforce, the world’s largest vendor-led technology event, is finally here! More than 130,000 people have now registered and we’re really excited to be involved. Here are just a few of our highlights to look out … View full article

Posted in: Call Centre Technology, Cloud Computing, Customer Service, News & Events
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