We were really pleased to announce this week that we’ve achieved a 2 star rating of ‘outstanding’ in our first year of participating in the Best Companies survey – the name behind The Sunday Times Best Companies to Work For. … View full article

Did you know that you’re responsible for protecting all your customers’ card data and payment details? Unless you’re able to prove you handle payments and store data in a way that’s PCI DSS compliant (Payment Card Industry Data Security Standard), … View full article

We’ve been growing our development team here at NewVoiceMedia for a few months now – recruiting some of the brightest and most ambitious people in the industry. The good news is that we’re looking for more talented developers to join … View full article

This morning we were on cloud nine when announcing that we’d secured $20m of funding from new investors Highland Capital Partners and MMC Ventures, as well as existing shareholders Notion Capital and Eden Ventures. For years the contact centre market … View full article

This is a guest post from Adrian Swinscoe, consultant and coach, blogger and author. Related PostsTrust in the little things Customer service in the digital age Cloud technology: the route to real innovation Snow problem at all! Gartner singles out … View full article

Analyst firm Gartner released new research last month exploring the development of Contact Centre as a Service (CCaaS) offerings in Europe. Within the report, NewVoiceMedia was referenced for being the only vendor to publish live service availability and performance data … View full article

December is the season of goodwill, so what better time to tell you about the work we’ve been doing for the GivingVoice Foundation throughout 2012! It’s been an important year for personal challenges, with many NewVoiceMedia staff making use of our matched funding … View full article

The trouble with winners is that they keep on winning! So it was no great surprise to learn that NewVoiceMedia had scooped another gong. In fact if you end up beating John Lewis in anything these days, you know you’ve … View full article

Last week we were proud to be included in the Marketo ecosystem as part of their newly released LaunchPoint partner programme.  Marketo provides marketing automation software that helps enterprises to turn awareness into opportunity and in this post we will … View full article

It was glitz and glamour last night at the annual CCA Excellence Awards in Glasgow and it was made all the better with NewVoiceMedia coming away a winner! Over the previous two days the CCA’s 18th Global Customer Contact Convention … View full article