News & Events  


Maximising your Dreamforce experience

by Nicola Brookes

The countdown is on. It’s now just 68 days until the world’s largest vendor-led technology event of the year! Yes, Dreamforce is just around the corner, and with more than 130,000 industry visionaries, product experts, and world leaders set to … View full article

Posted in: Cloud Computing, News & Events
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Are you ready to re-invent your company’s future?

by Steven Van Belleghem

Many companies find themselves at a crossroads. The next few years will decide which business models will survive and which will undergo sweeping changes. Technological evolution, the modern consumer and the total market compels us to answer that one crucial … View full article

Posted in: Customer Service, News & Events
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[INTERACTIVE] Taking your business global: Contact center service around the world

by Nicola Brookes

Being a business today is so much more than selling to passers-by. Your shop window could be seen by people in hundreds of different countries every day; and the success of companies like Amazon, eBay and Etsy show that people like … View full article

Posted in: Customer Service, News & Events
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How Wowcher customers are wowed with NewVoiceMedia

by Nicola Brookes

Check out the video below to see Samantha Tomlinson and Julian Boardman explain how Wowcher has transformed its customer experience with NewVoiceMedia’s true cloud contact centre solution ContactWorld for Service, with Salesforce integration. The UK’s second largest daily deals website … View full article

Posted in: Customer Service, News & Events
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Why VCs like NewVoiceMedia’s trajectory

by Martin Hill-Wilson

What can you do with $50m? Personally this is an exercise in creative imagination I find pretty easy! But I guess the leadership team at NewVoiceMedia have already honed their wish list for powering the globalisation game-plan. The news about … View full article

Posted in: Investment, News & Events
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NewVoiceMedia joins the TCV portfolio

John Rosenberg by John Rosenberg

We are delighted to lead today’s $50 million investment round and welcome NewVoiceMedia to the TCV portfolio. It is an honor to join Bessemer Venture Partners (BVP), Highland Capital Partners Europe, Eden Ventures, Notion Capital and salesforce.com in backing and … View full article

Posted in: Investment, News & Events
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Do you know your Customer Effort Score?

CEB by CEB

At the request of members, we recently revisited our Customer Effort Score™ (CES) work. CES is one part of a much larger body of customer effort work, (for CEB Customer Contact members), but its simplicity and power make it easy to communicate across … View full article

Posted in: Customer Service, News & Events
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