News & Events  


NewVoiceMedia announces sponsorship of Salesforce Essentials Tour APAC

by Nicola Brookes

NewVoiceMedia is proud to be sponsoring the Salesforce Essentials Tour across Asia Pacific over the next four weeks – be sure to come and see us! Whether you’re attending in Singapore, Melbourne, Sydney, Brisbane or Auckland, save a seat and … View full article

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100% is not enough to impress with customer service quality. You need 120%

by Ron Kaufman

When a company reaches the top, does customer service quality still matter? Industry leaders tend to think so. I recently organized a service benchmarking visit to Singapore for 22 Korean sales and service trainers. In seven days we visited 23 … View full article

Posted in: Customer Service, News & Events
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NewVoiceMedia announces Gold Sponsorship of Salesforce World Tour NYC

by Nicola Brookes

NewVoiceMedia is proud to be a Gold Sponsor of Salesforce World Tour NYC on Wednesday, November 19th. Join us at Jakob J Javits Convention Center and see how you can connect your apps, devices, and customer data, all with one … View full article

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How PhotoBox has enhanced its customer experience with NewVoiceMedia

by Nicola Brookes

PhotoBox, Europe’s leading online digital photo service, has made sure that its 30 million+ members get the same personalised, unique, customer experience when they call as they do when they’re online, with NewVoiceMedia’s ContactWorld for Service solution. In this video, … View full article

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When good beats best: Three tips for delivering an effortless customer experience that meets expectations

by Tim Pickard

Everyone knows that poor customer experiences negatively impact customer loyalty, brand image and an organisation’s bottom line. With this in mind, businesses strive to not just meet, but exceed customer expectations. According to Forrester Research, Inc., more than half of … View full article

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SpareFoot scales for success with NewVoiceMedia and Twilio

Twilio by Twilio

SpareFoot knows how to multitask. This past April, it served a record number of users looking for storage facilities, matching them with the right price and vendor. In the midst of this season, SpareFoot was planning the next iteration of … View full article

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You. NewVoiceMedia. Hang Up Happy.

by Nicola Brookes

After months of counting down, the world’s largest software event is finally here – and we had an amazing first day! With more than 137,000 registrants, 1,450 sessions and 400+ partners, Dreamforce is absolutely buzzing with innovation, back-to-back events, fun, … View full article

Posted in: Call Centre Technology, Cloud Computing, News & Events
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