News & Events  


Outstanding customer satisfaction always fuels growth

Tquila by Tquila

We had the pleasure of welcoming Dr. Steve Garnett, EMEA Chairman at salesforce.com to one of our Tquila All Hands events. Steve entertained the eager crowd with a humorous insight into his career, experience and thoughts on the computer industry and … View full article

Posted in: Cloud Computing, News & Events
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Understanding the modern call centre: Our jargon-busting guide

by Nicola Brookes

As technology develops, new words are entering the English language every day and it’s hard to keep up. There are approximately 1,000 new entries to Oxford Dictionaries Online every year – and a large proportion of these words are used … View full article

Posted in: Call Centre Technology, News & Events
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NewVoiceMedia at Salesforce1 World Tour London

by Nicola Brookes

We were really excited to be a gold sponsor and exhibitor at Salesforce1 World Tour London last Thursday. Bringing together more than 10,000 leading Salesforce partners, customers, prospects, technology innovators and thought leaders, to share ideas, discuss industry trends and … View full article

Posted in: News & Events
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The world is going mobile. Are you moving or standing?

by Jeffrey Gitomer

When The Who recorded the song Going Mobile in 1971, they had no idea what the future held, nor that they were the predictors of it. They thought going mobile was all about being on the road, and maybe flying … View full article

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Cloud-based contact center solutions are changing the game

by Donna Fluss

Contact center and IT leaders have been searching for better and more cost-effective ways to help customers without forsaking efficiency and productivity. The answer for many lies in the cloud. While it took contact centers close to 15 years to … View full article

Posted in: Call Centre Technology, Cloud Computing, News & Events, Platform
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