Entanet has invested heavily into developing a high quality, robust and resilient next generation MPLS network to deliver reliable, high quality voice and data connectivity services. Although ContactWorld for Service has only been up and running since May 2015, Entanet has already seen some great benefits:
- Easy-to-access but sophisticated real time reporting, which integrates into Salesforce, puts everyone in the picture about Entanet’s service experience
- A better, more personalised service for all customers
- Priority service for the most important customers
Download the case study to hear more about the benefits Entanet has experienced.
The drivers for me were the improved call monitoring and quality, better stability, enhanced reporting and also the ease of integration with Salesforce.