We do everything in Salesforce, including all our reporting, so it was crucial for us to have a system which integrates perfectly
We pride ourselves on our relationship with our owners and guests. But it was clearly time to take our contact centre to the next level in order to provide consistent and high quality service.
NewVoiceMedia has helped reduce customer wait time by over 30%
"Team leaders and directors have easy access to performance data"
NewVoiceMedia offers everything we need
Supporting growth at 350% per annum
…a great new contact centre and highly motivated customer engagement team
…we have found a technology partner that truly understands our company
Substantial cost savings and ensuring sustainable business growth