With waste management and environmental services becoming increasingly important, the green house’s services are in demand. With around 20,000 outgoing calls and roughly 13,000 incoming calls per year there was a need for a system that was able to effectively manage all the calls whilst improving the experience for both the green house staff and of course the clients. NewVoiceMedia’s true cloud contact centre technology, ContactWorld for Service, has helped the green house improve its customer service whilst simultaneously reducing expenses. Benefits of the solution include:
- Call recording & call management
- Improved customer service
- Increased customer satisfaction
ContactWorld was implemented quickly and smoothly, and we haven’t looked back since. The technology fairly distributes calls between staff, so clients don’t have to worry about being on hold or any calls going unanswered. Together with the more personalised service we are able to offer, our customer satisfaction has improved considerably.