Cloud Contact Center and Inside Sales Platform

We deliver more customers by bringing together all your communication channels in Salesforce®

Our global customer communications platform is designed to give you everything you need to keep existing customers happy, attract new ones and grow your business.

NewVoiceMedia gives you the ability to instantly connect your people to prospects and customers to handle all inquiries using the wealth of knowledge held in Salesforce®. And what does this mean? Your team works smarter and performs better while your customers get the answers they seek quickly and reliably - every time. Happy customers... they really are the best kind.

How do we deliver more customers exactly?

Good question. There are two ways we do this…

Sell more

ContactWorld for Sales integrates with Salesforce Sales Cloud® to increase the efficiency of inside sales teams by focusing on the right leads, automating the dialing process and presenting local calling numbers to increase pick-up rate. Management information is improved from detailed reporting and dashboards that allow for greater insight that supports better decision making. Our customers regularly achieve performance improvements of over 100% when using our technology.

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88% are more likely to place an order if caller showed evidence of 5 mins of research

Serve better

ContactWorld for Service integrates with Salesforce Service Cloud® to create the first global, true-cloud contact center solution that delivers a personalized service to every enquiry. Calls, emails, and social media can be prioritized and routed to the most appropriate agent to deal with the enquiry, delivered with all of the customer history so every contact can be handled efficiently and professionally. Customers love it and customer service representatives love it too. Our customers see dramatic improvements in their core metrics like call handle time and first call resolution, while also improving customer effort scores and NPS.

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93% of us will take action following inadequate

Grow faster

Grow your business with improved efficiency, reduced churn and greater customer advocacy.

The easy way for small
businesses to manage
their telephony.

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A game changing increase in fundraising of 225%

Catherine Moore
Senior Director, Strategic Engagement & Platform Development

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…16.9x return in investment…

Better sales performance on a global scale

Mike McCarron
Vice President of Customer Success, MobileIron

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…intensely personalized service, enhancing the customer experience

…revolutionizing customer experience and increasing the efficiency of sales and service teams

  • Canadian Cancer Society
  • labor first
  • MobileIron
  • TopCon
  • Colloquy

99.999% platform
availability guaranteed

The only cloud contact center provider to publish performance data.

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