Cloud Contact Center and Inside Sales Platform

We deliver more customers by bringing together all your communication channels in Salesforce®

Our global customer communications platform is designed to give you everything you need to keep existing customers happy, attract new ones and grow your business. NewVoiceMedia’s call center software solutions allow you to connect everything you know about your customers and prospects to every conversation you have with them. The innovative cloud call center software will enable your team to work smarter and perform better giving your customers and prospects an exceptional experience from every interaction.

ContactWorld is a call center software solution designed to help you sell more by increasing the efficiency of your inside sales team. Integrating and working natively within Salesforce, it allows your inside sales team to be more productive and focus on the right leads to improve conversion rates. ContactWorld is the first truly global cloud contact center solution and is helping our customers deliver personalized and effortless experiences by combining their rich customer data with their communications platform.

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Sell more

ContactWorld for Sales integrates with Salesforce Sales Cloud® to increase the efficiency of inside sales teams by focusing on the right leads, automating the dialing process and presenting local calling numbers to increase pick-up rate. Management information is improved from detailed reporting and dashboards that allow for greater insight that supports better decision making. Our customers regularly achieve performance improvements of over 100% when using our technology.

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88% are more likely to place an order if caller showed evidence of 5 mins of research

Serve better

ContactWorld for Service integrates with Salesforce Service Cloud® to create the first global, true-cloud contact center solution that delivers a personalized service to every enquiry. Calls, emails, and social media can be prioritized and routed to the most appropriate agent to deal with the enquiry, delivered with all of the customer history so every contact can be handled efficiently and professionally. Customers love it and customer service representatives love it too. Our customers see dramatic improvements in their core metrics like call handle time and first call resolution, while also improving customer effort scores and NPS.

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93% of us will take action following inadequate

A game changing increase in fundraising of 225%

Catherine Moore
Senior Director, Strategic Engagement & Platform Development

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…16.9x return in investment…

...Game-changer for the growth of our sales floor...

…intensely personalized service, enhancing the customer experience

…revolutionizing customer experience and increasing the efficiency of sales and service teams

  • Canadian Cancer Society
  • labor first
  • Six Pack Shortcuts
  • TopCon
  • Colloquy

Proven 99.999%
platform availability 

The first cloud contact center provider to publish performance data.

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What is a cloud contact center?

An inbound or outbound cloud contact center is a Software as a Service (SaaS) solution that is used, stored, and specifically designed to be delivered from the Cloud. This innovative and versatile software can be deployed quickly and is always up-to-date with the latest version as updates are implemented across the platform and happen automatically.

Cloud contact center software is also extremely flexible. It can adapt quickly to changing business needs, grow or shrink based on seasonal traffic demands and integrate seamlessly with third party applications.

NewVoiceMedia’s ContactWorld is the first global true-cloud contact center solution designed to improve the efficiency of your sales team and provide personalized service to every inquiry.

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