Global DMS® is a leading provider of web-based valuation software in the US. They provide clients in the real estate industry with compliant management software for appraising residential and commercial property. With such a large and growing customer base, Global DMS needed to make sure that its staff could really meet the needs of a diverse range of businesses. ContactWorld for Service has offered clear benefits such as:
- Improved first contact resolution as over 85% of cases are resolved within the same week
- Extensive reporting ensures that Global DMS has full visibility of its sales and support teams
- The benefits of NewVoiceMedia’s omni-channel infrastructure
- Salesforce® integration with NewVoiceMedia
I was extremely impressed by NewVoiceMedia’s ‘all hands on deck’ approach to fixing our problems. The amount of attention we received was mind-blowing.