Route all customer contacts on what matters
The depth of ContactWorld’s integration into Salesforce® means no importing or exporting data and all customer information can be used in making routing decisions when connecting customers with the right person in your business.
Give your agents a one-stop-shop for all customer data
Agents are at the heart of your contact center, if they have technology that keeps them happy and makes their work easier, then they are likely to stay with you for longer. In real terms lower churn means lower costs and ultimately better customer service.
Using Salesforce® as the single source of truth in your contact center means:
- No more “swivelling-chair”, flicking between multiple applications and screens to resolve customer enquires
- No more “I don’t have that information, let me transfer you” as agents have a customer’s complete interaction history in front of them from the “screen-pop”
- And ultimately no more “Could you explain once more what you’re calling about” as true first call resolution becomes a reality