Revolutionize your customer engagement.

We’ve focused our efforts on how we can unlock the power of Salesforce® to deliver a wide range of rich features from a seamless omni-channel contact center to streamlined agent interfaces that result in smoother call handling. We can even extend the contact center to cover field agents and sales teams.

We are also delighted to say we can support those on® alongside Sales and Service Cloud® users.

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Market, sell, service, connect.

NewVoiceMedia is here for you no matter what part of the customer lifecycle you manage. Whether you’re trying to win and retain new customers, sell to prospects or serve those you’ve already acquired, we’ve got you covered!

Our seamlessly integrated contact center solution works with both the Sales and Service Cloud® platforms to deliver a Salesforce CTI solution that removes the complexities traditionally associated with running a market leading contact center.

Check out our AppExchange® listing to see how we’ve delivered value for so many of our customers:

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Route all customer contacts on what matters

The depth of ContactWorld’s integration into Salesforce® means no importing or exporting data and all customer information can be used in making routing decisions when connecting customers with the right person in your business.

Identify VIPs

Identify VIPs

Identify VIPs and make sure they’re routed straight through to your very best agents

Automatic IVR messages

Automatic IVR messages

Target hold messages about the latest deals to any customers nearing their renewal anniversary

Display CLID

Display CLID

Display a meaningful CLID when making outbound calls to customers such as a local geographic number

…we have found a technology partner that truly understands our company

Paul Drummond
Commercial Director and Co-Founder,

Give your agents a one-stop-shop for all customer data

Agents are at the heart of your contact center, if they have technology that keeps them happy and makes their work easier, then they are likely to stay with you for longer. In real terms lower churn means lower costs and ultimately better customer service.

Using Salesforce® as the single source of truth in your contact center means:

  • No more “swivelling-chair”, flicking between multiple applications and screens to resolve customer enquires
  • No more “I don’t have that information, let me transfer you” as agents have a customer’s complete interaction history in front of them from the “screen-pop”
  • And ultimately no more “Could you explain once more what you’re calling about” as true first call resolution becomes a reality

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Find out about NewVoiceMedia's Salesforce® telephony integration
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