ContactWorld for Service

The first global, true-cloud contact center solution that delivers a personalized service to every enquiry, providing more satisfaction, better engagement and a faster resolution for your customers.

Is customer satisfaction important?

Is customer satisfaction important?

More customer feedback. Better Salesforce® integration. Faster response times.

Better engagement means more loyal customers.

Better engagement means more loyal customers.

More flexible working. Better incentives. Faster coaching.

Faster than ever contact resolution.

Faster than ever contact resolution.

More information at your fingertips. Better personalization. Faster self-service

Is customer satisfaction important?

Imagine being able to provide your customers with a truly personalized experience, regardless of the channel they choose, and at the same time make the most common irritations just disappear. ContactWorld for Service® gives you the power to achieve that using a deep integration with Salesforce.

ContactWorld for Service means you can instantly:

  • Route the call to the best agent
  • Personalize each interaction
  • Improve efficiency by reducing response time

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Better engagement means more loyal customers

Get a 360-degree view of your customer and their journey from NewVoiceMedia’s omni-channel offering, Unite, deployed with ContactWorld for Service. Add in powerful post-call surveys so your customer can share their opinions with just the press of a few buttons.

The more engaged an agent is, the happier the customer and the agent will be:

  • Free your team from their desk with home working
  • Incentivize staff using Motivate, the gamification module which encourages and rewards best practice
  • Simplify training with call recordings attached to the customer record for one to one coaching

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Faster than ever contact resolution

Take an intelligent approach when connecting an agent to your customers. Imagine a VIP team for your most valuable customers.

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Dynamic routing using the information you have in Salesforce® to deliver the call to the best person.

Automatic screen pop means first call resolution is easier than ever.

Intelligent IVRs provide a great interface for a swift and effortless experience.

Quickly deployed, it brought all our existing and disparate phone systems into one platform

Hellen Ellis
Director of Customer Experience,
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