What contact centers are doing right now – how do you compare?

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What contact centers are doing right now – how do you compare?

Between March and May 2014, Call Center Helper readers were invited to take part in a contact survey - run in partnership with NewVoiceMedia.

The aim of the survey was to capture a snapshot view of exactly what contact centers are doing right now. Almost 500 contact centre professionals took part, with the majority (55%) of respondents being based in the UK. We're delighted to share the results with you.

This survey provides valuable insight into:

  • The fundamental framework of the contact center
  • Which channels are the most popular
  • How many people have implemented homeworking and much more

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