Continuous tests 24x7

NewVoiceMedia continually tests the performance of its operations and provides the results publicly on this page. Tests are initiated every 7-8 seconds and are continuously run 24 x 7. This page is updated approximately every 20-30 minutes. Results are graded against strict performance criteria established in conjunction with customer feedback.

Current status of each service is provided below, together with a summary of performance over the past 30 days.

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Friday 22nd July - 13:00 BST Update

NewVoiceMedia have received confirmation from British Telecom that the data centre, impacted by a power outage on the 21st-22nd July, is now fully operational.
We have been monitoring their platform this morning and have completed our own internal testing through their network.
With the outstanding actions now complete we have migrated customer's traffic, that was moved during the incident, back to British Telecom.
A full root cause analysis will be distributed to any customer that raised a case assigned to this incident.
We apologise once again for the disruption this incident has caused to you and your business.

Current Status

All services are currently operating within expected thresholds.

Last updated: 19 Minutes

Global number of tests since launch

26,626,848 View the test

Platform Availability

Data Centre EU1 EU2
Last Month 100.000% 100.000%
Last Three Months 100.000% 99.979%
Last 12 Months 99.998% 99.984%
eu service performance
Services performance in last 30 days Current
Call Answered by Agent Good performance
Call Routed by Menu Good performance
Call Routed using Data Good performance
ContactPad User Interface Good performance
Administration Good performance
24 Jul 23 Jul 22 Jul 21 Jul 20 Jul 19 Jul 18 Jul 17 Jul 16 Jul 15 Jul 14 Jul 13 Jul 12 Jul 11 Jul 10 Jul 09 Jul 08 Jul 07 Jul 06 Jul 05 Jul 04 Jul 03 Jul 02 Jul 01 Jul 30 Jun 29 Jun 28 Jun 27 Jun 26 Jun 25 Jun 24 Jun
Good performance Good performance Good performance Carrier failure Carrier failure Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Carrier failure Good performance Good performance Good performance
Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance
Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance
Good performance Good performance Good performance Good performance Carrier failure Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance
Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance Good performance
  • Legend:
  • Good performance Good performance
  • Acceptable performance Acceptable performance
  • Minor issue Minor issue
  • Incident Incident
  • Carrier failure Carrier Failure
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