Express

Essentials

Premium

Call Recording Storage

30 days

90 days

1 year

Call Routing

Call Steering

Call Steering

Self-service IVR

Inbound Service Lines

1 per account

5 per account

25 per account

Inclusive Connected
Customer Minutes

2,000 Connected Customer
Minutes

2,000 Connected Customer
Minutes

2,000 Connected Customer
Minutes

Express

  • Call Recording Storage

    30 days

  • Call Routing

    Call Steering

  • Outbound CLID

    1 per account

  • Inclusive Connected Customer Minutes

    2,000 Connected Customer Minutes

  • Request a quote

Plus:

  • Screen-pop (CLID match)

  • CRM Auto-Sync

  • Voicemail

  • Overflow calls to outsourcers

  • SF1 integration

  • Supervisor portal

  • Configurable outcome codes

  • 1 Inspire wallboard

  • Disaster Recovery

Essentials

  • Call Recording Storage

    180 days

  • Call Routing

    Call Steering

  • Outbound CLID

    5 per account

  • Inclusive Connected Customer Minutes

    2,000 Connected Customer Minutes

  • Request a quote

Everything in Express plus:

  • Supervisor monitoring

  • Emergency call routing

  • Flexible working

  • Call recordings in Salesforce

  • Global office reporting in Salesforce

Premium

  • Call Recording Storage

    3 years

  • Call Routing

    Self-service IVR

  • Outbound CLID

    25 per account

  • Inclusive Connected Customer Minutes

    2,000 Connected Customer Minutes

  • Request a quote

Everything in Select plus:

  • Click-to-Call Back from the web

  • Download Call Recordings

  • Omni-channel real time SLA management

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