The easy way for small
businesses to manage
their telephony.

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ContactWorld
QuickStart for small businesses

The first global, true-cloud contact centre solution that helps you connect with customers more effectively. You’ll be able to deliver a personalised service to every enquiry and help your sales teams by giving them better leads, and a faster close. Yes, it’s got a lot going for it and it’s surprisingly easy to use…

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Benefits at a glance

ContactWorld QuickStart is perfect for both sales and service teams. It has all the fundamental call features you’ll need to grow your business and it really does live up to its name. It’s incredibly quick to set up and saves you precious time. You’ll enjoy:

  • Ease of use
    And we’re not just talking about set-up. Day-to-day use is a breeze for just about anyone.
  • Ready to upgrade
    If you find yourself growing faster than expected, we can easily implement our larger contact centre offerings.
  • Global delivery
    You can afford to think big even if you’re just getting started. So if you’ve got your sights set on going global, we’ll be right there with you.
  • Great value
    You won’t be paying over the odds, so you can invest your money in growing your business.
  • Seamless integration
    With ContactWorld QuickStart, it’s easier than ever before to integrate with both Desk.com® and Salesforce®.
  • An end-to-end solution
    All numbers, minutes and hardware you might need are provided by NewVoiceMedia. We handle it all so you don’t have to worry about a thing.

Seamless integration

We help businesses get the most out of their CRM investment by integrating telephony to your system by making it easy to integrate with both Desk.com® and Salesforce®. With our handy click-to-dial, screenpops and single user interface we remove the separation between voice and CRM to improve your insights and cut out a whole lot of hassle.

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…a completely personalised service, regardless of location

Sarah Metcalfe
Customer Service Manager,
SureFlap

Last, but not least…

ContactWorld
QuickStart

  • WebRTC Delivery
    For the simplest of set-ups: all you need is a browser
  • Inbound calls to rep
    Connect customers straight to their rep or account manager
  • Click-to-dial
    Eliminate misdials and speed up outbound dialling
  • Call recording and voicemail
    Allow customers to leave a message if you can’t answer a call, so you can get back to them as soon as possible, as well as 7 day call recording
  • Call logging
    Never forget a thing, all your calls, notes and outcomes are all automatically logged in your CRM
  • Max 10 users

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ContactWorld
QuickStart Plus

You have all the features available in QuickStart pumped with even more goodness

  • Call control
    Be able to transfer calls, put customers on hold and conference with other team members
  • Inbound calls to teams or queues
    Create inbound routing that enables queues and customers to talk to specialist teams
  • Screen pops
    Boost call handling by pushing customer data straight to the rep when someone answers a call
  • Call recording and voicemail
    Allow customers to leave a message if you can’t answer a call, so you can get back to them as soon as possible, as well as 30 days call recording
  • Max 25 users

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