Inbound calls

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ContactWorld integrates your omnichannel communications with your Salesforce org, adding rich customer data and context to every interaction. As communications hit the contact centre, ContactWorld checks the data relating to that inbound query and treats that query in the appropriate way.

In this demo video see:  

  • How ContactWorld handles inbound telephone calls 
  • How fast and how seamlessly it treats customers with open cases
  • How screen-pop technology dramatically improves the customer experience
  • How ContactWorld responds dynamically to data changes with your customers 

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